Frequently Asked Questions

General

 

Does Entrima provide tailored training, based on a bespoke programme?

Yes, certainly, with pleasure. Send an email to info@entrima.org with what you are looking for (target group, topics, online/on-site, etc.), or suggest a date & time for an online meeting to exchange thoughts.

 

Does Entrima also provide advisory / consultancy services?

Yes, certainly, with pleasure. We’re happy to meet online for a first intake. Suggest date & time to exchange thoughts via info@entrima.org.

 

Learning Platform

 

Where do I log in?

You can log in here: https://learning.entrima.org/do?action=home. For instructions on logging into the Learning Platform app, please see “Can I learn remotely / on-the-go?

Please note: Before attempting to log in, please ensure you’re attempting to log in to the correct system. See: How do I log in? for a breakdown of the different systems we operate. If you do not yet have an account for the system, please refer to the question “How do I sign up for your services?”

 

I have forgotten or did not receive my login details. What to do?

Go to this page: https://learning.entrima.org/do?action=home and select < Forgot Password > or navigate directly to the following link: https://learning.entrima.org/do?action=sendPassword

Please note: Before attempting to recover your log in credentials, please ensure you’re attempting to log in to the correct system.

 

Can I learn remotely / on-the-go?

Yes, by downloading the Learning Platform app for learning on a mobile device. This allows for ‘remote-learning’ or ‘learning-at-a-distance’.

On your mobile device, go to the < APP STORE > and download the app < aNewSpring >, or use one of the buttons below:

Download the Entrima - MAC app on the Apple App Store Download the Entrima - MAC app on the Google Play

To log in, connect to learning.entrima.org and use the email address and password associated with your account.

Notes:

  • You need an internet connection; you cannot download study materials for offline use.
  • The Learning Platform app differs from the Entrima-MAC company app, which can be downloaded here.

 

How do I sign up for the Learning Platform?

In order to gain access to the Learning Platform, you will need to sign up to the free trial, or purchase access. You can access our selection of Learning Platform material on this website by clicking on “Learning Platform” in the main menu, or clicking here. On the left side of that page, you can find the “Buy access now” button, as well as the “Free trial” button.

 

In some videos reference is made to a ‘reader’ or other materials like PDF files. Where can I find these?

Entrima has replaced all of these documents with study materials of higher quality, namely additional courses, as well as with books. Books for professionals in the commodity & energy markets can be ordered separately here.

For information, to take away any possible forms of misunderstanding: Entrima has never handed any materials hard copy or digitally, but only gave access to them for the time being. In other words, in the past the readers were available only online for reading, not for downloading, as this was made impossible.

 

Simulation Platform

 

Where do I log in?

  1. To log into the Simulation Platform, navigate to https://simulations.entrima.org/account/login/ and enter your login details.
  2. Next, you will be asked to enter a token. On your smartphone, open your two-factor authenticator app. Common authenticator apps include but are not limited to:
    • Google Authenticator (called “Authenticator” on the phone screen).
    • Microsoft Authenticator
    • Authy
    • LastPass Authenticator
    • andOTP
    • Duo Mobile
    • 2FAS
  3. Find the token called “simulations.entrima.org” followed by your email address and enter the associated token in your browser. The token will usually be numeric and 6 digits. Note that these tokens expire after a short time.
Please note: Before attempting to log in, please ensure you’re attempting to log in to the correct system. See: How do I log in? for a breakdown of the different systems we operate. If you do not yet have an account for the system, please refer to the question “How do I sign up for your services?”

 

I have forgotten or did not receive my log in details. What to do?

Please send an email to info@entrima.org and we’ll get back to you as soon as possible.

 

How do I sign up for the Simulation Platform?

In order to gain access to the Simulation Platform, you will need to purchase access or apply for a free trial. You can access our selection of simulations on this website by clicking on “Simulation Platform” in the main menu, or clicking here. On the left side of that page, you can find the “Buy access now” button, as well as the “Free trial? – Contact us” button.

 

Mentoring Service (Weekly Wizard)

 

I want to participate in the weekly live sessions. How do I get access?

You will automatically receive an invite (weekly) to join an MS Teams meeting. Nevertheless, for longer planning, you are advised to block your agenda for the whole year at the set timings.

 

Where can I chat throughout the week?

Use the chatroom in the Entrima-MAC app, which you (as a member of this community) have been given access to.

Note: If you haven’t received login details, please see “Entrima-MAC Company App – I have forgotten or did not receive my log in details. What to do?

 

Entrima-MAC Company App

 

The Entrima-MAC company app provides a knowledge base (glossary), tests (various assessments) and access to various chatrooms (1 open + 3 closed communities).

 

How do I log in to the Entrima-MAC Company App?

Upon opening the Entrima – MAC company app, you will be presented with a login screen. If you do not yet have an account, you will be able to register a free account by pressing the “Sign up here” link below the login form.

Please note: Before attempting to log in, please ensure you’re attempting to log in to the correct system. See: How do I log in? for a breakdown of the different systems we operate. If you do not yet have an account for the system, please refer to the question “How do I sign up for your services?”

 

How do I sign up for the Entrima-MAC Company App?

When you access the Entrima – MAC Company app for the first time, you will be presented with a login screen. Directly below the login form, you can find a “Are you new? Sign up here” link. Tap the link to open the registration screen. Upon entering your details, agreeing to the terms and conditions and privacy policy, and clicking “Create account”, you will immediately be able to log in and use the app.

 

I have forgotten or did not receive my log in details. What to do?

Press on the “Forgot password?” link on the login screen, directly below the “Log In” button. On the following screen, enter your email address and press the “Recover password” button. Upon doing so, if the email address you entered is associated with an account, an email will be sent to it containing a link which will allow you to reset your password.

 

Where can I download the Entrima-MAC Company App?

Search for < Entrima – MAC > on your smartphone’s app store, or use one of the buttons below:

Download the Entrima - MAC app on the Apple App Store Download the Entrima - MAC app on the Google Play

 
Our Labels
Entrima and Market Abuse Centre (MAC) are the two labels we operate to provide learning services for professionals in the commodity & energy markets.
 
 


Content & Context

Entrima’s mission is to transfer knowledge regarding the business, controls & operations of parties in (or relating to) the wholesale markets.

www.entrima.org


Conduct & Culture

MAC’s mission is to facilitate the prevention & detection of misconduct and to foster proper behaviour in organisations. This is achieved via training, periodic updates and increased awareness.

www.marketabusecentre.com