Conduct — Trade Compliance & Surveillance

About the online training programme

Both rationale and emotions relate to the decision-making process of human beings. This automatically implies that both ratio and feelings impact our actions or behaviour. Psychological aspects, including mental traps, can impact a professional’s performance, as well as one’s attitude. The decision-making process of human beings is optimised by various natural strategies. Heuristics are examples of these; they are cognitive strategies. Framing concerns another mental strategy to optimise the decision-making process. Other anomalies lead to the same. All these cognitive biases impact our behaviours.

Course contents

This series of courses consists of the following video lessons, as well as an exam:

  1. Cognitive anomalies
  2. Heuristics
  3. A list of heuristics
  4. An example of heuristics: Gambler’s fallacy
  5. An example of heuristics: Loss aversion
  6. An example of heuristics: Self-serving bias
  7. Framing
  8. Language & culture create frames
  9. The thinking-speaking-acting connection
  10. An example of framing:
  11. Tversky & Kahneman’s research experiment
  12. Anomalies
  13. An example of an anomaly: Greed & fear
  14. An example of an anomaly: Herd behaviour
  15. An example of an anomaly: Sunk cost fallacy
  16. Coping with mental traps & biases

Learning Platform

€ 1,190

Access to all 80+ courses & exams
Validity 12 months

Buy Access Now Free Trial

About our Learning Platform

With no time-to-market, any learner can buy a licence for 365 days access. Alike Netflix, we provide 24/7 access to all listed courses and exams. Self-study in own time and at own pace, with instant certification upon passing an exam. Access-to-all is provided upon the purchase of a learning licence, one for each learner. Discount for group. Observe our ultra-quick customer on-boarding.

Our Purpose

Entrima provides learning services for professionals in the commodity & energy markets.

Content & Context

Entrima’s mission is to transfer knowledge regarding the business, controls & operations of parties in (or relating to) the wholesale markets.

Conduct & Culture

Entrima mission is to facilitate the prevention & detection of misconduct and to foster proper behaviour in organisations. This is achieved via training, periodic updates and increased awareness.