Learning Platform - "Trade Compliance & Surveillance"
Course: Psychology
About the online training programme
Both rationale and emotions relate to the decision-making process of human beings. This automatically implies that both ratio and feelings impact our actions or behaviour. Psychological aspects, including mental traps, can impact a professional’s performance, as well as one’s attitude. The decision-making process of human beings is optimised by various natural strategies. Heuristics are examples of these; they are cognitive strategies. Framing concerns another mental strategy to optimise the decision-making process. Other anomalies lead to the same. All these cognitive biases impact our behaviours.
Course contents
This series of courses consists of the following video lessons, as well as an exam:
- Cognitive anomalies
- Heuristics
- A list of heuristics
- An example of heuristics: Gambler’s fallacy
- An example of heuristics: Loss aversion
- An example of heuristics: Self-serving bias
- Framing
- Language & culture create frames
- The thinking-speaking-acting connection
- An example of framing:
- Tversky & Kahneman’s research experiment
- Anomalies
- An example of an anomaly: Greed & fear
- An example of an anomaly: Herd behaviour
- An example of an anomaly: Sunk cost fallacy
- Coping with mental traps & biases
